An unscripted conversation with David Ashcraft and top leaders impacting our world. Created by pastors for pastors to expand our knowledge and influence. In this episode, David Ashcraft sits down with Holly Goddard, Executive Pastor at North Point Ministries, to talk about what it takes to build a guest experience that turns a first-time visitor into a second-time guest. Holly shares her unlikely path from the tennis world to full-time ministry, then unpacks the three principles her volunteer teams live by every weekend: make it personal, be joyful, and come prepared. She tells stories of staff and volunteers who set the system aside to meet one person in a moment that mattered, describes how North Point trains hundreds of volunteers to greet, guide, and hand off guests without ever making them feel handled, and reflects on what would be lost if guest experience wasn't taken seriously. The conversation also covers what it looks like to lead well from the second chair, and how a healthy relationship between a lead pastor and an executive pastor sets the tone for an entire staff culture.
An unscripted conversation with David Ashcraft and top leaders impacting our world. Created by pastors for pastors to expand our knowledge and influence. In this episode, David Ashcraft sits down with Holly Goddard, Executive Pastor at North Point Ministries, to talk about what it takes to build a guest experience that turns a first-time visitor into a second-time guest. Holly shares her unlikely path from the tennis world to full-time ministry, then unpacks the three principles her volunteer teams live by every weekend: make it personal, be joyful, and come prepared. She tells stories of staff and volunteers who set the system aside to meet one person in a moment that mattered, describes how North Point trains hundreds of volunteers to greet, guide, and hand off guests without ever making them feel handled, and reflects on what would be lost if guest experience wasn't taken seriously. The conversation also covers what it looks like to lead well from the second chair, and how a healthy relationship between a lead pastor and an executive pastor sets the tone for an entire staff culture.